Refund policy

Effective Date: 05/24/23

Thank you for shopping at CHOLES LLC. We value your satisfaction and want to ensure that you have a positive shopping experience with us. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made on our website.

  1. Eligibility for Refunds

1.1. Items must be purchased directly from CHOLES LLC to be eligible for a refund. If you have made a purchase from a third-party seller, please refer to their respective refund policies.

1.2. To be eligible for a refund, items must be unused, undamaged, and in their original packaging with all tags attached. Any items that show signs of wear, use, or damage may not be eligible for a refund.

  1. Refund Process

2.1. If you are dissatisfied with your purchase and would like to request a refund, please contact our customer support team within 30 days from the date of delivery. You can reach us via support@choles.co.

2.2. When contacting customer support, please provide your order number, a description of the item(s) you wish to return, and the reason for your refund request. Our team will guide you through the refund process and provide any additional instructions.

2.3. Once your refund request is received and approved, we will provide you with a return merchandise authorization (RMA) number and instructions on how to return the item(s). Please note that you may be responsible for the return shipping costs unless the item is defective or the return is a result of our error.

2.4. We recommend using a trackable shipping service when returning the item(s). We cannot be held responsible for items lost or damaged during return shipping.

  1. Refund Options

3.1. Upon receiving the returned item(s) and verifying their condition, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase.

3.2. If the refund is approved, you may be eligible for one of the following refund options:

3.2.1. Store Credit: You may choose to receive a store credit for the refunded amount, which can be used for future purchases on our website. Store credits do not have an expiration date.

3.2.2. Original Payment Method: If you prefer, we can refund the amount directly to the original payment method used for the purchase. Please note that the processing time for the refund may vary depending on your financial institution.

  1. Non-Refundable Items

4.1. The following items are generally non-refundable unless they are defective or the return is a result of our error:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please follow the refund process outlined in this policy and place a new order for the desired item separately.

  1. Changes to the Refund Policy

CHOLES LLC reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team for clarification.

Thank you for choosing CHOLES LLC. We appreciate your business!